---
title: E-Pay Payment Processing User Guide
description: This guide gives an overview on how to submit Credit Card and ACH payments using E-Pay.
---

[Skip to content](https://support.tributetech.com/srs/e-pay-payment-processing-user-guide#main-content)

English

Show submenu for translations

[Register For The Customer Support Portal](https://support.tributetech.com/portal?hsLang=en)

![](https://support.tributetech.com/hs-fs/hubfs/Tribute%20Tech%20Logo.webp?width=277&height=80&name=Tribute%20Tech%20Logo.webp)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Register For The Customer Support Portal](https://support.tributetech.com/portal)
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [SRS](https://support.tributetech.com/srs?hsLang=en)
2. [9Online](https://support.tributetech.com/srs/9online?hsLang=en)

# E-Pay Payment Processing User Guide

## This guide gives an overview on how to submit Credit Card and ACH payments using E-Pay.

**To submit a Credit Card or ACH payments:**

1. Select the appropriate case.
2. Navigate to the case invoice by clicking **Billing**,
3. Go to the **Payments & Adjustments** section**.**
4. Clickon the colorfulCredit Cards **+** button. 
   
   ![](https://support.tributetech.com/hs-fs/hubfs/image-png-Mar-06-2026-03-46-36-3247-PM.png?width=223&height=47&name=image-png-Mar-06-2026-03-46-36-3247-PM.png)

![](https://support.tributetech.com/hs-fs/hubfs/image-png-Mar-06-2026-03-47-10-1084-PM.png?width=1346&height=566&name=image-png-Mar-06-2026-03-47-10-1084-PM.png)

The **New Electronic Payment** box will pop up. 

1. Enter the **Payment Amount** or **Use Total Due** button.
2. Choose **Merchant Account** where you want the funds to be deposited.
3. **Payor** drop down will show you the **Purchaser’s** to choose from or you can enter who is paying on next tab.
4. Select **Credit Card** or **ACH.**
5. **Email** of who is receiving the **Receipt.**
6. Click **BEGIN KEY-IN PROCESSING.**

![](https://support.tributetech.com/hs-fs/hubfs/image-png-Mar-06-2026-03-48-08-2288-PM.png?width=972&height=773&name=image-png-Mar-06-2026-03-48-08-2288-PM.png)

Next Payment Order Information:  

1. **ORDER INFORMATION** shows the amount the payment will be for AND Invoice #.
2. Enter the **Credit Card** or **ACH** Information.
3. Enter the **Billing Information**
4. Click **Submit.**

![Graphical user interface

Description automatically generated](https://support.tributetech.com/hs-fs/hubfs/undefined-Mar-06-2026-03-49-14-5868-PM.png?width=652&height=724&name=undefined-Mar-06-2026-03-49-14-5868-PM.png)

After you **Submit** payment, you will then see “**Approved**” or “**Declined**.” Only approved transactions are applied to the invoice and to accounting. Declined transactions will list a decline reason. 

![](https://support.tributetech.com/hs-fs/hubfs/image-png-Mar-06-2026-03-50-14-0566-PM.png?width=300&height=152&name=image-png-Mar-06-2026-03-50-14-0566-PM.png)

**Receipt Options** appear next. You can **print** a receipt, **email** a receipt, or do **both**. You also have the option to **enter** an **email address** that is not listed. 

![](https://support.tributetech.com/hs-fs/hubfs/image-png-Mar-06-2026-03-50-41-1404-PM.png?width=321&height=376&name=image-png-Mar-06-2026-03-50-41-1404-PM.png)

To refund a payment, select the desired transaction in an invoice, then select the Reverse Payment button. 

![](https://support.tributetech.com/hs-fs/hubfs/image-png-Mar-06-2026-03-51-00-3835-PM.png?width=898&height=139&name=image-png-Mar-06-2026-03-51-00-3835-PM.png)

![](https://support.tributetech.com/hs-fs/hubfs/image-png-Mar-06-2026-03-51-19-6366-PM.png?width=891&height=366&name=image-png-Mar-06-2026-03-51-19-6366-PM.png)

Make sure you have correct refund **date**. 

Click on the **Reverse Transaction** circle icon.  

Again, an “**Approved**” or “**Declined**” screen will appear and you can choose a Receipt Option. Once approved, the invoice will be update. 

- [9Online](https://support.tributetech.com/srs/9online?hsLang=en)
- [Dashboards](https://support.tributetech.com/srs/dashboards?hsLang=en)
- [Cases and Clients](https://support.tributetech.com/srs/cases-and-clients?hsLang=en)
- [Features and Tools](https://support.tributetech.com/srs/features-and-tools?hsLang=en)
- [Module Overviews](https://support.tributetech.com/srs/module-overviews?hsLang=en)
- [Settings](https://support.tributetech.com/srs/settings?hsLang=en)
- [Integrations and Exports](https://support.tributetech.com/srs/integrations-and-exports?hsLang=en)
- [Accounting](https://support.tributetech.com/srs/accounting?hsLang=en)

[![](https://support.tributetech.com/hs-fs/hubfs/Tribute%20Tech%20Logo.webp?width=277&height=80&name=Tribute%20Tech%20Logo.webp)](https://www.tributetech.com/)

<https://www.facebook.com/TributeTechnology> <https://www.instagram.com/tributetechnology/> <https://www.linkedin.com/company/tributetechnology/>

Copyright © 2026, Tribute Technology