Statements and Transactions

If you have multiple merchant accounts active, you will have a drop-down menu at the top of the section to switch between your merchant accounts.

Monthly Statements

The Monthly Statements section allows you to view or download monthly reports of your Tribute Pay processing. It includes sections for:

• payments

• crowdfunding contributions

• Tribute Assignments fundings

• Tribute Loans fundings

• Deposits

• Refunds

• ACH Returns

• Chargebacks

• Fees

Transactions may appear on the report in italics - this means that the transaction is still pending a full sweep and reporting from our processor and will be updated in our nightly sync with them.

Transactions Log

The transactions log will be the main area that you can view and manage transactions. Displayed on the log is

• the date and timestamp

• who the payment was by

• who the payment is for

• the type of payment

  • Card or ACH payment (denoted by the card icon)

  • Crowdfunding Contribution (denoted by a handshake icon)

  • Tribute Insurance Assignment funding (denoted by a shield icon)

• The status of the payment

• The gross amount of the payment

• The ability to view more details about the payment

• The ability to re-print a receipt

• The ability to refund eligible payments

Refunding Tribute Pay Payments

By default, refunds can only be processed by those with Administrator privilege.

You can process refunds directly from your Transaction Log:

1. Go to the Tribute Pay tab at the top of your dashboard.

2. By default, this opens the Statements & Transactions page.

3. Scroll down to the Transactions section.

4. If a transaction is eligible for a refund, a Refund button appears on the far right of that transaction. If you do not see a Refund button, the transaction is not currently refundable (see “When Refunds Are Not Available” below). Click the Refund button next to the eligible transaction.

5. A pop-up window will appear prompting you to choose:

   1. Full refund (refund the entire amount)

   2. Partial refund (enter a custom $ amount to refund)

6. Click Save or OK to process the refund.

7. The customer and anyone set up for Tribute Pay notifications will receive an email receipt of the refund.

Multiple partial refunds can be issued on the same transaction, up to the original transaction amount. Once the total refunded equals the original transaction value, no further refunds can be made.

Refunds can only be made to the card that they transaction was processed initially on.

You will not see a Refund button if:

• It is a TIA transaction.

• It is a crowdfunding transaction. Please contact our Tribute Pay support team at 844-200-6020 for processing these types of refunds.

• The full transaction amount has already been refunded.

• The payment was an ACH payment and 14 calendar days have not yet passed. ACH transactions are eligible to be refunded after 14 calendar days. .

Refund Timing

Once a refund is processed, it can take up to 5 business days for the cardholder to see it back on their account.

Deposits

How Deposits Work

Tribute Pay uses a T+1 payout schedule. This means that funds are held for one business day after a transaction before being released to your connected bank account.

Viewing Your Deposit Log

Your Deposit Log provides a record of all deposits sent to your bank account. It displays:

• Date of transfer

• Bank account information (only a truncated/partial account number for security)

• Total deposit amount

Click the View button next to any deposit to see a detailed breakdown of all individual transactions included in that deposit.